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Cookies Policy

A Cookie is a file that is downloaded to your computer when you access certain web pages. Cookies allow a website, among other things, to store and collect information about the browsing habits of a user or their equipment and, depending on the information it contains and the way they use their equipment, they can be used to recognize the user.

Cookies are essential for the functioning of the internet, providing innumerable advantages in the provision of interactive services, facilitating the navigation and usability of our website.

This website uses cookies. Some cookies are essential, while others allow us to enhance your experience, personalise content and adverts across your devices, and provide insights into how our website and mobile apps are being used. For full details of each of the cookies we use please see our Cookie Notice in the footer of each website page. We recommend that these cookies are all active but if you aren’t happy with this you can manage your cookie preferences.

You can access our Cookie Notice at the bottom of every page on this site

 

The information we provide below will help you understand the different types of cookies:

TYPES OF COOKIES

  • ACCORDING TO THE ENTITY THAT MANAGES THEM
      • Own cookies: These are those that are collected by the publisher itself to provide the service requested by the user.
      • Third-party cookies: These are those that are collected and managed by a third party, these cannot be considered their own.
  • ACCORDING TO THE PERIOD OF TIME THEY REMAIN ACTIVATED
      • Session cookies: They collect data while the user browses the network in order to provide the requested service.
      • Persistent cookies: They are stored in the terminal and the information obtained will be used by the person responsible for the cookie in order to provide the requested service.
  • ACCORDING TO ITS PURPOSE
  • Technical cookies: These are those that allow the user to navigate through a web page, platform or application and the use of the different options or services that exist in it, including those that are used to allow the management and operation of the website and enable its functions and services, such as, for example, control traffic and data communication, identify the session, access restricted access parts, remember the elements that make up an order, carry out the purchase process of an order, manage payment, control fraud linked to the security of the service, make the request for registration or participation in an event, count visits for the purpose of billing licenses of the software with which the service works (website, platform or application), use security elements during navigation, store content for the dissemination of videos or sound, enable dynamic content (for example, animation of loading a text or image), share content through social networks. Also included in this category are cookies intended for the management of our advertising spaces based on technical criteria such as the edited content, the frequency in which the ads are displayed or the control of the origin of the potential client when he has activated an advertising link from a website adhered to affiliate marketing programs.
  • Personalization cookies: They allow the user the characteristics (language) for browsing the website.
  • Analysis cookies: We use third-party cookies that allow quantifying the number of users and thus perform the measurement and statistical analysis of the use they make of the service offered. To do this, your browsing on our website is analyzed in order to improve the products or services we offer.
  • Advertising cookies: They allow the publisher to include in the web, advertising spaces, according to the content of the website itself.
      • Behavioral advertising cookies: We also use third-party cookies that allow us to analyze the browsing habits of users to develop specific profiles and show personalized advertising based on these profiles. In order for our online advertising to be adjusted and relevant, we use selective online advertising programs. The collaborating companies that participate in selective advertising programs can show you advertising based on your tastes and interests deduced from the information generated by your browsing on our website or those of third parties participating in the program. For this purpose, these collaborating entities may install a cookie on your browser to identify you as part of the relevant audience. They can also detect that you previously visited our website using a tracking cookie installed by it.

According to the provisions of article 22.2 of Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce (LSSI-CE), WORLD 2 MEET, S.L.U. (hereinafter ESCAPEHOME) informs of the cookies used on our website:


TYPES OF COOKIES

  • Own cookies: YES
  • Third-party cookies: YES
  • Session cookies: YES
  • Persistent cookies: YES

PURPOSE

  • Technical cookies: YES
  • Personalization cookies: YES
  • Analysis cookies: YES
  • Advertising cookies: YES
  • Behavioural advertising cookies: YES


Google Analytics: Stores cookies to be able to compile statistics on the traffic and volume of visits to this website. By accepting statistics cookies you are consenting to the processing of information about you by Google. Therefore, the exercise of any right in this regard must be done by communicating directly with Google.

Google Analytics cookies are stored on servers located in the United States and you agree not to share them with third parties, except in cases where it is necessary for the operation of the system or when the law requires it to do so. According to Google, it does not save your IP address.

Google Inc. is a company adhering to "Privacy Shield" that guarantees that all data transferred will be treated with a level of protection in accordance with European regulations. You can consult detailed information in this regard through the following link: https://support.google.com/analytics/answer/6004245.

If you wish, you can use the Google Analytics Opt-Out Browser Add-on through whose instructions you can refuse the analytical cookies of that service in all browsers. You can consult more information about it in the following link: https://tools.google.com/dlpage/gaoptout

Below, we provide you with the links of various browsers, through which you can make such configuration:

  • Firefox from here: http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we
  • Chrome from here: http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647
  • Explorer from here: http://windows.microsoft.com/es-es/internet-explorer/delete-manage-cookies#ie=ie-10
  • Safari from here: https://support.apple.com/kb/ph17191?locale=es_ES
  • Operate from here: http://help.opera.com/Windows/11.50/es-ES/cookies.html

 

DATA TRANSFERS THIRD COUNTRIES

You can find out about the transfers to third countries that, where appropriate, are made by the third parties identified in this cookie policy in their corresponding policies (see the links provided above)

DATA RETENTION PERIOD

Certain cookies are cancelled once the web browsing is over (session cookies) while others can continue to be stored on the users' computer and be accessed for a longer period (persistent cookies).

You can find out about the retention periods of the cookies of the third parties identified in this cookie policy in their corresponding policies (see the links provided above).

PROCESSING OF PERSONAL DATA AND RIGHTS OF THE INTERESTED PARTY

The installation of third-party cookies may involve the collection of personal browsing data, such as IP addresses or online identifiers by such companies for marketing or other purposes within their responsibility. You can find out about the processing of personal data that, where appropriate, is carried out by the third parties identified in this cookie policy and about how to exercise your rights in their corresponding policies (see the links provided above).

Regarding us, the information obtained from cookies could only be associated with a specific user if that user is identified on the web. If so, such data will be treated in accordance with the provisions of our privacy policy. At any time, affected users may exercise their right to request access, rectification or deletion, limitation of processing and portability of their data, as well as to oppose their processing and to file a claim with a supervisory authority. More information about data protection and your rights can be found in our web privacy policy.

HOW CAN I MANAGE COOKIES?

You can manage cookies using the settings panel from the browser you use. Consult the options and instructions offered by your browser for this. Please note that if you accept third-party cookies, you will need to delete them from your browser options.

To opt out of the use of third-party advertising cookies, users can also visit the Network Advertising Initiative (NAI) opt-out page. Page in English: http://www.networkadvertising.org/managing/opt_out.asp

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Configuration of cookies

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The necessary cookies help make the website usable, activating basic functions like the website navigation and access to secure areas of the website. The website cannot function correctly without these cookies.


The preferences cookies allow advanced functionalities to work, and a more personalised usage of the website. For example, it tells us about the webpages that have been visited so you have easier access to what you are looking for.


The cookies statistics help the owners of the website understand how visitors interact with the website, compiling information in an anonymous way.


The marketing cookies are used to track the website visitors. The intention is to show relevant and attractive adverts for the individual user, and therefore, of more value to the editors and third party advertisers.

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Privacy policy

Privacy policy


Please read this policy carefully. In it you will find important information about the processing of your personal data and the rights recognized by current regulations.

We reserve the right to update our privacy policy at any time due to operational decisions, as well as to comply with any legislative or jurisprudential changes. If you have questions or need any clarification regarding our Privacy Policy or your rights, you can contact us through the contact channels indicated below.

In case of providing personal data of third parties, you undertake to obtain the prior consent of those affected and to inform them about the content of this policy.

The fields of our forms that are indicated as mandatory must be completed in order to process your requests.

 

  1. Who is responsible for the processing of your data?

Unless otherwise specifically indicated, the person responsible for the processing of your personal data is WORLD 2 MEET, S.L.U., (hereinafter ESCAPEHOME), with address at Calle General Riera 154, 07010 Palma (Illes Balears), Spain. For more information about the processing of your data or the exercise of the rights recognized by current regulations, you can send an email to dataprotection@w2m.com

 

  1. What will we process your data for and on what legal basis?

Management of reservations and provision of requested services.

The data provided in your reservation requests or services will be processed for the management of such reservations and the provision of the requested services. The categories of data we process for these purposes are as follows:

-         Identification and contact data of the holder of the reservation.

-         Data of the reservation itself (dates of stay, number and age of guests and services included in the reservation).

-         Economic and transaction data.

 

The processing of these data is necessary for the provision of the requested services, the execution of the contract or for the application of pre-contractual measures at your own request.

The economic data and transactions of goods and services will be processed for the purposes of accounting and administrative management and compliance with our legal obligations in accounting and tax matters.

Register of guests.

In compliance with the Convention implementing the Schengen Agreement and the Organic Law 4/2015, of March 30, protection of citizen security, we register the following information of all guests included in the reservation: Name and surname, gender, date of birth, country of nationality, number and type of identity document, date of issuance of the document, date of entry and signature. This information is provided directly by guests at the time of completing the check-in forms.

Attention to queries and complaints.

The data provided in your queries or claims will be processed to meet your requests and manage any complaints. This processing is necessary for the execution of the contract, the application of pre-contractual measures at your own request or the defense before customer claims.

The processing of any health data that you have provided in your claim is covered by art. 9.2. f) of the RGPD, as such treatment is necessary for the formulation, exercise or defense of claims.

Statistical and quality management purposes: In order to evaluate and manage the quality of our services and products, we make statistics from aggregated data obtained from transaction data and web browsing data, e.g. IP address, weblogs, pages visited or actions taken on the Web (+ info in our cookies policy).

We also make anonymous statistics from aggregated booking data to measure the performance of our products.

These data processing is based on our legitimate interest to evaluate and manage the quality of our services and products. For the weighing of this interest with respect to their rights and freedoms, it has been determined that data processing had a limited impact on the privacy of the interested parties, as it corresponded to their reasonable expectations and did not pose significant threats when it occurred on aggregated data and with the consent of the interested parties regarding the metrics made with the use of cookies.

 

  1. To whom can we communicate your data?

In general, we will communicate your data or those of the guests included in the reservations by legal obligation, with your consent or when necessary for the correct processing of the reservation or the provision of the requested services. Specifically:

We communicate registry from of guests to the Authorities in compliance with the regulations of control of travelers and citizen security.

In the event that your reservation contains ancillary services provided by third party suppliers or that your requests affect such services, the personal data necessary for the processing of said reservation / request for availability, will be communicated to the corresponding service suppliers, only for this purpose. Likewise, when they are necessary for their resolution, we will transfer your claims to the owners and, where appropriate, service providers affected by them. Likewise, depending on the nature of your claim, the recipients of the data included in it may be, among others, administrations or public entities, official bodies, attorneys, judges and courts or insurance entities. These communications are necessary either for the provision of the contracted services or for the application of pre-contractual measures at your own request, or for the submission or defense of claims and complaints.

 

  1. How long will we keep your data?

In general, we keep your data for the duration of the relationship you have with us and, in any case, during the periods provided for in the applicable legal provisions, for example in accounting and tax matters, and for the time necessary to attend to possible responsibilities arising from the treatment. We will cancel your data when they are no longer necessary or relevant for the purposes for which they were collected.

In compliance with current regulations, we have the obligation to keep the passenger records for a period of three years.

 

  1. What are your rights?

You have the right to obtain confirmation of whether or not we are processing your personal data and, if so, access it. You can also request that your data be rectified when they are inaccurate or that the data that is incomplete be completed, as well as request its deletion when, among other reasons, the data is no longer necessary for the purposes for which they were collected.

In certain circumstances, you may request the limitation of the processing of your data. In such a case, we will only process the data concerned for the formulation, exercise or defence of claims or with a view to protecting the rights of other persons. Under certain conditions and for reasons related to your particular situation, you may also object to the processing of your data. In this case, we will stop processing the data except for compelling legitimate reasons that prevail over your interests or rights and freedoms, or for the formulation, exercise or defense of claims. Likewise, and under certain conditions, you can request the portability of your data so that they can be transmitted to another person responsible for the treatment.

You can revoke the consent you have given for certain purposes, without affecting the legality of the treatment based on the consent prior to its withdrawal.

You also have the right to lodge a complaint with a data protection authority. You can consult the list and contact details of the European data protection agencies on the website of the European Commission in http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080

To exercise your rights, you must send us a request by post or email to the addresses indicated in the section Who is responsible for the processing of your data?

You can obtain more information about your rights and how to exercise them on the page of the Spanish Agency for Data Protection in www.aepd.es or on the page of the data protection authority of your country.

 

Last modified: May 5, 2021.

Escape Home

General Riera, 154. 07010 Palma de Mallorca


+34971594100

booking@escapehome.com


09:00 - 18:00

© Escape Home 2023

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