Please read this policy carefully. In it you will find important information about the processing of your personal data and the rights recognized by current regulations.
In case of providing personal data of third parties, you undertake to obtain the prior consent of those affected and to inform them about the content of this policy.
The fields of our forms that are indicated as mandatory must be completed in order to process your requests.
- Who is responsible for the processing of your data?
Unless otherwise specifically indicated, the person responsible for the processing of your personal data is WORLD 2 MEET, S.L.U., (hereinafter ESCAPEHOME), with address at Calle General Riera 154, 07010 Palma (Illes Balears), Spain. For more information about the processing of your data or the exercise of the rights recognized by current regulations, you can send an email to firstname.lastname@example.org
- What will we process your data for and on what legal basis?
Management of reservations and provision of requested services.
The data provided in your reservation requests or services will be processed for the management of such reservations and the provision of the requested services. The categories of data we process for these purposes are as follows:
- Identification and contact data of the holder of the reservation.
- Data of the reservation itself (dates of stay, number and age of guests and services included in the reservation).
- Economic and transaction data.
The processing of these data is necessary for the provision of the requested services, the execution of the contract or for the application of pre-contractual measures at your own request.
The economic data and transactions of goods and services will be processed for the purposes of accounting and administrative management and compliance with our legal obligations in accounting and tax matters.
Register of guests.
In compliance with the Convention implementing the Schengen Agreement and the Organic Law 4/2015, of March 30, protection of citizen security, we register the following information of all guests included in the reservation: Name and surname, gender, date of birth, country of nationality, number and type of identity document, date of issuance of the document, date of entry and signature. This information is provided directly by guests at the time of completing the check-in forms.
Attention to queries and complaints.
The data provided in your queries or claims will be processed to meet your requests and manage any complaints. This processing is necessary for the execution of the contract, the application of pre-contractual measures at your own request or the defense before customer claims.
The processing of any health data that you have provided in your claim is covered by art. 9.2. f) of the RGPD, as such treatment is necessary for the formulation, exercise or defense of claims.
Statistical and quality management purposes: In order to evaluate and manage the quality of our services and products, we make statistics from aggregated data obtained from transaction data and web browsing data, e.g. IP address, weblogs, pages visited or actions taken on the Web (+ info in our cookies policy).
We also make anonymous statistics from aggregated booking data to measure the performance of our products.
- To whom can we communicate your data?
In general, we will communicate your data or those of the guests included in the reservations by legal obligation, with your consent or when necessary for the correct processing of the reservation or the provision of the requested services. Specifically:
We communicate registry from of guests to the Authorities in compliance with the regulations of control of travelers and citizen security.
In the event that your reservation contains ancillary services provided by third party suppliers or that your requests affect such services, the personal data necessary for the processing of said reservation / request for availability, will be communicated to the corresponding service suppliers, only for this purpose. Likewise, when they are necessary for their resolution, we will transfer your claims to the owners and, where appropriate, service providers affected by them. Likewise, depending on the nature of your claim, the recipients of the data included in it may be, among others, administrations or public entities, official bodies, attorneys, judges and courts or insurance entities. These communications are necessary either for the provision of the contracted services or for the application of pre-contractual measures at your own request, or for the submission or defense of claims and complaints.
- How long will we keep your data?
In general, we keep your data for the duration of the relationship you have with us and, in any case, during the periods provided for in the applicable legal provisions, for example in accounting and tax matters, and for the time necessary to attend to possible responsibilities arising from the treatment. We will cancel your data when they are no longer necessary or relevant for the purposes for which they were collected.
In compliance with current regulations, we have the obligation to keep the passenger records for a period of three years.
- What are your rights?
You have the right to obtain confirmation of whether or not we are processing your personal data and, if so, access it. You can also request that your data be rectified when they are inaccurate or that the data that is incomplete be completed, as well as request its deletion when, among other reasons, the data is no longer necessary for the purposes for which they were collected.
In certain circumstances, you may request the limitation of the processing of your data. In such a case, we will only process the data concerned for the formulation, exercise or defence of claims or with a view to protecting the rights of other persons. Under certain conditions and for reasons related to your particular situation, you may also object to the processing of your data. In this case, we will stop processing the data except for compelling legitimate reasons that prevail over your interests or rights and freedoms, or for the formulation, exercise or defense of claims. Likewise, and under certain conditions, you can request the portability of your data so that they can be transmitted to another person responsible for the treatment.
You can revoke the consent you have given for certain purposes, without affecting the legality of the treatment based on the consent prior to its withdrawal.
You also have the right to lodge a complaint with a data protection authority. You can consult the list and contact details of the European data protection agencies on the website of the European Commission in http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080
To exercise your rights, you must send us a request by post or email to the addresses indicated in the section Who is responsible for the processing of your data?
You can obtain more information about your rights and how to exercise them on the page of the Spanish Agency for Data Protection in www.aepd.es or on the page of the data protection authority of your country.
Last modified: May 5, 2021.